FAQs

For customers without an account, we require payment before ordering via ACH or debit/credit card. All credit card payments will incur a 3% credit card processing fee. If you would like to set up an account with us contact: ar@dixieindustrialsales.com and our accounting department will follow up with the next steps for a Net 30 account.  We prefer that one time and first time orders be paid upfront as the account set up process can delay order placement.

As most of our sales representatives are based locally around our store location, we can try our best to do an onsite visit if needed or send one of our manufacturer representatives on our behalf to spec your problem for a solution.

The power transmission world stretches hundreds maybe even thousands of manufacturers so there is no way to list all we are capable of here. If you are looking for someone specific, reach out anyways. Chances are we have a source for you or one of our technical specialists can provide an equal or better option or interchange.

Please give us a call to request your item. We offer various items in different brands and configurations, it is impossible to list them all! Chances are, whatever you need, we can get our hands on it. Give us a call with any information you may have and we will be glad to assist you.

The Dixie Difference is our way of caring and operating through every transaction. It is how we take every order, no matter the size, as seriously as if it were our own plant that was down. The Dixie Difference sets us apart with our quick response time, competitive pricing, and honest rapport between customers and your sales consultants. No more getting quoted 2 week lead times to still be waiting a month later. What we say, is what you get, that's the Dixie Difference!

If you have any further questions regarding products or trouble shooting, please give one of our experts a call and we are more than happy to help.